- Please notice that firmware upgrading is not necessary, if the current firmware version which you are using at moment is working fine at your local installations; please leave it as what it is. If there is a major upgrade in firmware and require to be upgraded, you would be notified by local Arlotto contact window.

-Following are the steps of firmware upgrading once you receive an "Authorized Firmware" from your Arlotto contact windows.

- 1st Step: Confirmation on camera model, current firmware version, and new firmware version. After receiving firmware from your Arlotto service window, the first thing you should do is checking files that you receive are matching the camera model about to upgrade. If the firmware you received is different and not matching the camera model, this is the stage that you should stop and contact with your local authorized Arlotto service window for immediate assistance and support.

- 2nd Step: open IE Explorer browser, and login to the camera you about to upgrade firmware; then go to "Maintenance" page. You would see "Camera Maintenance" where is the place for you to load firmware files.

- 3rd Step: First file you should load would be "Kernel," after choosing the destination where the Kernel is located in your computer; please click "Upgrade" button and wait for file loading process and count down is completed.

- 4th Step: After Kernel is loaded, use the same place to direct the destination of "Root File System" you would like to upgrade is and hit the upgrade button again; it would take 60 seconds for camera system to download and upgrade the firmware. During the process please do not close the browser but just wait for the count-down is completed. After the process, the camera would restart again, and please notice here that the camera parameters would be back to factory default. (Default IP: 192.168.1.168, Account: admin, Password: 123456)

- 5th Step: After Kernel and Root File System both loaded with your camera, you should be able to reconnect the camera with factory default IP address and user access info. (Default IP: 192.168.1.168, Account: admin, Password: 123456). You may configure and adjust the camera with your preferred Parameters and the new available features in new firmware.

- All Arlotto cameras are having motion detection feature with 256 detecting sectors with adjustable sensitivity levels in different resolutions. To setup the motion detection function, it would take the follow few steps:

- 1st Step: open up the camera browser page by using IE Explorer, login to the camera setting and go to "Advanced Features" in "Setting."

- 2nd Step: you would see "Motion Detection" and please go ahead and click "Configure."

- 3rd Step: drag your mouse and select your preferred motion detection area in the camera pre-view. You may click on "Select All," "Clear All," or "Restore" to have all areas selected or cleared

- 4th Step: select the level of sensitivity of motion detection you would prefer the feature to function. After configuration, please click "OK" to save your settings.

- 5th Step: go to "Setting > Alarm" page to enable Alarm by ticking the box of enable Alarm feature. It is very important for you to tick/select the box of Motion Detection in "Alarm Trigger" to link up the event signal with camera system and letting it to be able to send out event signal to Arlotto NVR and/or your Professional CMS.

- Arlotto Fixed Box camera is compliable with C/CS Mount Lens and due to the back focal distance may vary with its unique optical design and behaviors; you may find that sometimes it is very hard for you to adjust focus in different focal distance (Tele/Wide sides). Due to this, we provide manual adjustable back focal distance on-board the fixed box camera, and it provides you with 1 ~ 3mm space.

- If you are using bundle Megapixel lens, you should not need to adjust the back focal distance as all cameras are adjusted and confirmed to be matched with bundle Megapixel lens. If you are using your own lens, please find the adjusting tool, Allen key in 1mm socket size, which we packed within the accessory box first.

- 1st Step: ensure that your lens is secured with the CS Mount ring. If you are using a C Mount lens, please remember to use the convert ring which is packed within the accessory box.

- 2nd Step: Adjusting the focal length first to capture your preferred FoV (Field of View) and then please adjust the focus at your best. After your adjustment, please ensure the focal and focus would be secured.

- 3rd Step: By inserting the 1mm Allen Key to the top of front cover where you would find a 1mm hole. Turning counter-clock wise to lose to allow you adjust the CS Mount ring.

- 4th Step: you would be able to find that your lens and CS Mount ring can be turned clock-wide and counter-clock-wise directions; by turning to both sides to adjust the back-focal distance. Here, it is important that you should not over adjust the position of CS Mount ring, the most available adjustment you have should be from 1mm to 3mm.

- 5th Step: after you find the sweet point and image are focused and sharp, please use the 1mm Allen Key to lock the CS Mount ring; please secure gently and not over-tighten it. After this step, you should have a clear and crispy image in combination of Arlotto camera and your preferred lens. (Arlotto cameras are based in 1/2.5" CMOS Sensor size, your lens selection should be matching the sensor size. Further question, you should consult with your local service window for best lens selection to meet installation requirements)

- To access and adjust configuration of Arlotto Megapixel IP Surveillance cameras, you would need IE Explorer.

- 1st Step: open an IE Explorer browser, and select "Tool > Internet Options." In here we need to make 2 adjustments to allow us to access cameras thru ActiveX protocols.

- 2nd Step: Go to "Internet Options > Security," and Selected "Trusted Sites." Clicking on "Sties" button to add the camera default IP address as "Trusted Site." Entering 192.168.1.168, the default camera IP address and adding it to list.

- 3rd Step: Adjusting the security level by entering the "Custom Level…," you should be able to find "ActiveX controls and plug-ins" and adjust "Download signed ActiveX controls" and "Download unsigned ActiveX controls" from "Disable" to "Prompt." Please also ensure "Run ActiveX controls and plug-ins" are also in "Enable" position.

- Now, you can enter the default IP address of Arlotto megapixel IP surveillance cameras and starting in your configuration.

- Ingress Protection (IP) Ratings are developed by European Committee for Electro Technical Standardization. The meaning of 2 numbers are as follow.

- IP First Number: Protection from solid objects or materials

Level	Object size protected against	Effective Against
0	-	No Protection against contact and ingress of objects
1	> 50 mm	Any large surface of the body, such as the back of a hand, but no protection against deliberate contact with a body part
2	> 12.5 mm	Fingers or similar objects
3	> 2.5 mm	Tools, thick wires, etc.
4	> 1 mm	Most wires, screws, etc.
5	Dust Protected	Ingress of dust is not entirely prevented, but it must not enter in sufficient quantity to interfere with the satisfactory operation of the equipment; complete protection again contact
6	Dust Tight	No ingress of dust; complete protection against contact

- IP Second Number: Protection from liquids (water)

Level	Protected against	Testing for
0	Not Protected	-
1	Dripping water	Dripping water (vertically falling drops) shall have no harmful effect
2	Dripping water when tilted up to 15°	Vertically dripping water shall have no harmful effect when the enclosure is tilted at an angle up to 15° from its normal position
3	Spraying water	Water falling as a spray at any angle up to 60° from the vertical shall have no harmful effect
4	Splashing of water	Water splashing against the enclosure from any direction shall have no harmful effect
5	Water jets	Water projected by a nozzle (6.3mm) against enclosure from any direction shall have no harmful effects
6	Powerful water jets	Water projected in powerful jets (12.5mm nozzle) against the enclosure from any direction shall have no harmful effects
7	Immersion up to 1 meter	Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 meter of submersion
8	Immersion beyond 1 meter	The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. Normally, this will mean that the equipment is hermetically sealed. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it products no harmful effects

- Performance/OK: Intel i3 processor, 4GB RAM, Windows 7 Professional.

- Performance/Fine: Intel i5 processor, 4GB RAM, Windows 7 Professional.

- Performance/Professional: Intel i7 processor, 4GB RAM, Windows 7 Professional.

- Arlotto Megapixel IP surveillance cameras are built-in with feature to take snapshot and perform edge recording when you insert a recording interfaces, such as SD/SDHC/MicroSD/MicroSDHC memory card, or using the built-in HDD (available in all Arlotto H model). The way to retrieve your edge recorded video/image is easy as follow.

- 1st Step: open IE Explorer browser and login to the camera configuration page.

- 2nd Step: in "LIVE VIDEO" page, you will be able to find an icon with Memory Card/Hard Drive symbol which can guide you to the video/image archive database on-bard camera; when you find it, please click and you would see the video/image archive.

- 3rd Step: Moving your mouse pointer to the filename which you would like to download to your computer; you will be able to find that the mouse pointer has turned into a hand symbol, at this step, by doing right click of the mouse to start up option operation, and select "Save Target As…" you would be able to save the video/image to your computer thru network.

- Arlotto cameras are having edge recording feature built-in on bard each camera to provide you the front-end recorded video/image by setting up as follow steps,

- 1st Step: Please open IE Explorer browser and enter the camera configuration system

- 2nd Step: In using the scheduled video and snapshot would require to setup the date and time correctly within the camera system, please visit "Date/Time" and you may setup the system date and time by manual, synchronize with your computer, or synchronize with SNTP server thru internet.

- 3rd Step: after configuration Date/Time correctly for the camera, please visit "Schedule Recording."

- 4th Step: In "Schedule Recording," you may define the recording behaviors as recording to camera's onboard memory card or built-in hard drive, to recycle the recording, to setup other features by ticking or selecting the options.

- 5th Step: click on the "Add Schedule" at center left button to setup recording time frame. Then you can select which day of the week and recording from which hours and minutes to which hours and minutes. In the same place, you can also select the recording type to be "Video Recording" or "Schedule Snapshot" (You can setup the duration of snapshot in snapshot setting above the schedule box)

- After setting, please click OK to save your configuration.

- Arlotto Megapixel IP surveillance cameras are allowing you to enable different alarm options.

- By opening IE Explorer browser, and visit "Settings > Alarm," you would be able to enable alarm feature, define your alarm trigger and the on alarm behaviors.

- The change of IP address can be apply to the camera setting page "Settings > Network and Port."

- Please visit "Add/Edit Users" and you would be able to define password and add/edit user accounts.

- Please visit "Add/Edit Users," you would be able to create new user account and/or change different level of user authority.

- By Default mode, Arlotto cameras can operate day/night mode by automatically change and remove the IR-Cut filter by itself. But in understanding of different needs and applications, we provide options to make camera to be able to function only in either one mode, day/night.

- You may visit "Settings > Camera" and find "Mode" where you can select camera to perform in "Day mode ONLY," "Night mode ONLY," or "Auto mode" depending on your preferences.

- Please visit "Settings > Video" and at 2nd from the upper right below the preview video, you would find the "Mirror" feature. In here you can mirror the image "HORIZONTAL," "VERTICAL," or perform "BOTH.

- From the top of the tool panel in camera configuration browser page, you can find a scroll down options list with different language interfaces as English, Simplified Chinese, Russia, Spanish, French, Turkish, Hebrew, Arabic, Vietnamese and many more.

- You may contact with your local service window for the latest firmware upgrade for Arlotto megapixel IP surveillance cameras or visit the download center at our official website: www.arlotto.com

- Please use Arlotto IP Camera Finder to perform camera search in network.

- It is a must that when you perform the search, your computer should be at the same level 3 IP address as cameras; if you do not remember camera IP address, you may configured your computer to "Obtain an IP address automatically" in "TCP/IPv4 properties." Then opening Arlotto IP Camera Finder, and select "WS-Discovery", you would find different IP addresses listed after search and help you in configured the computer at the same IP address level with cameras.

- It is required that the camera should be configured with internet service to perform WAN/LAN service.

- 1st Step: please visit "Network and Port" to configure Email and/or FTP info; Arlotto camera system also allow you to test if the configuration is correct. Please notice that it is required to enter all fields in FTP or SMTP correctly to help you in performing Email/FTP uploading.

- 2nd Step: Visit "Schedule Recording," you can tick the box, "Upload via FTP" or "Upload via SMTP" to determine the behavior when schedule snapshot performed.

- Please visit "Setting > Video," and in Stream configuration, you can adjust the number (quality) of bit rate. (You may put in the number from 64 Kbps to 7000 Kbps)

- Arlotto default bit rate is configured at 3000 Kbps for the best balance in video quality and network bandwidth management.

- Bit Rate relates to Video Quality, and you may adjust in higher/lower number of bit rate in each camera to meet up with your installation requirements. Higher number would provide you better video quality, but it would also result in the requirements of the need of large network bandwidth for video stream

- First, you should contact with your ISP/Network provider/Website contractor for acquiring a static public IP address.

- When you have the IP address info with you, please visit "Network and Port," and input "IP Address," "Net Mask," "Default Gateway," and "Primary Name Server." After configuration, please click "OK" to save your configuration.

- REPEAT (Refer to Q13)

- Arlotto cameras can perform triple streams in different codec compression,

"Dual H.264 + Motion JPEG" or "Dual MPEG4 + Motion JPEG."

- The different is applying with different rate control as CBR (Consistent Bit Rate control) or VBR (Variable Bit Rate control)

- This is because of the Microsoft Window Media Player is only support video up to 1080p resolutions.

- This is due to the LIVE video that you are seeing in the IE Explorer browser is decoding and compressing by the built-in ActiveX engine and it does make lots of loading to system.

- Arlotto cameras are supporting DI/DO and RS485 interface to connect with your external alarm devices. Please refer in detail to understand the correct connection with each port.

- After connection, please also visit our camera configuration thru IE Explorer browser, and go direct to "Setting > Alarm" and configure Alarm event triggers and behaviors to answer event triggers.

- Arlotto cameras are compliable with SD/SDHC Memory card type (Up to 32GB) and USB Type flash drive.

- The built-in PoE power feature is easy to use; first you would need to have a PoE switch which should be specified in supporting IEEE 802.3af PoE standards, then connect the switch would recognize Arlotto cameras as PoE device and sending power thru CAT6 network cable.

- Please notice that not all switch support full port with PoE feature; it is recommend to check with your IT suppliers for the detail of the PoE switch you about you use.

- We would recommend you to choose lens that states in Megapixel for better image quality and specially for 1/2.5" or above sensor size.

- For Arlotto 1xxx series Fixed Box cameras, it is better to choose CS Mount type lens; if you would like to go with C Mount type, it is required that you should use the adaptor ring which provided within accessories package.

- For the rest of Arlotto cameras are all using M12 board type lens in Megapixel level.

- There are some other plus feature which you should consider in having different lens options: Auto-IRIS, Low Distortion, IR Correction.

- Please open camera configuration page thru IE Explorer browser, and visit "Settings > Camera;" you would be able to find "Advanced" button at the bottom of this page. After entering the Advanced page, you will be able to find 2 different way to setup different shutter speed in Arlotto Megapixel IP cameras.

- Shutter Priority: In "Exposure Mode," please select "Shutter Priority" and you can find an available scroll down list ranging from 1/7.5 to 1/100000 for your preferable selection.
- Manual: In "Exposure Mode," please select "Manual" and you can setup shutter speed and define different gain control level.

- Arlotto RTSP protocols as follow, rtsp:///ONVIF/Streaming/channels/1?videoCodecType=MPEG4 rtsp://:8554/ONVIF/Streaming/channels/1?videoCodecType=MPEG4 rtsp://:8555/ONVIF/Streaming/channels/0?videoCodecType=MJPEG rtsp://:8556/ONVIF/Streaming/channels/2?videoCodecType=H.264 rtsp://:8557/ONVIF/Streaming/channels/2?videoCodecType=H.264

- Arlotto cameras are available with manual adjustment in focal and focus; all you have to do is turn on the camera web browser page and adjust the focal first and them focus for the best targeting area you would like to monitor.

- All detail adjustment procedures could be found in quick user guide or user manual in your product package.

- By adjust the lens FoV to tele-side and wide-side will help you to have different zoom distance. If you are looking for monitoring and ZOOM at an object/area at further distance away which the bundle lens cannot cover, you may select a good megapixel lens to team up with our camera for the preferable requirements; it is most suggesting that you should check with local service window for your lens selections to deliver the best image quality.

- Arlotto Dome cameras are having a tunnel foam surrounded the lens, by lifting the foam at higher position and having the top side of foam to touch the cover, it will help you in avoiding IR bleed issue.

- Due to Arlotto Mini-Dome is based on the IP68, highest Industrial Protection level design with complete seal to protect the fine Multi-Megapixel platform inside. The best way to avoid the mist would be putting the silicone gel desiccant which including within accessories box with tools after you position the camera correctly and before you secure & close up the top-lift cover.

- The standard DC power adapter that you receive within the package could provide you the maximum distance of 8 meters.

- This issue may be caused due to the performance of your computer, network trafficking, or many other matters; the best way to check the video stream quality is to have the camera to perform edge recording at your desire resolutions. You may contact with Arlotto local service window for further assistance.

- Arlotto cameras would only be powered by single power source. If an Arlotto camera is connected with DC and PoE power, the Smart PoE feature will be able to detect that the camera is having DC power source, and the PoE power will be blocked automatically.

- For Box and Bullet cameras, in the back panel of the camera body, you would be able to find a RESET button in a pin hole. By pressing it until you see the status light starts blinking, you may release the RESET button and re-power-cycle the camera. After the process, the camera will be restored by factory default configuration.

- For Dome and Mini-Dome cameras, you may press the RESET button on the PCB board; by keep pressing the button, you would be able to find the status light starts go blinking. Please release the RESET button when you see the blink light of status LED, and complete the process by re-power-cycle the camera; your camera is now restored back to factory default.

- If you still encounter difficulties, please make contact with local service window for further assistance and support.

- The Arlotto cameras providing BNC connector to deliver service video in analogue resolution at 640x480 (NTSC/PAL)

- The Auto-IRIS cable is using in delivering communication command from camera to notify lens in adjusting IRIS level for the best image quality and performance.

- The advantage of IP surveillance system is not you do not really need to have a recording system to centralize and feeding back all video streams to control center; for smaller or possibility in having decentralized installations, Arlotto IP surveillance solution can provide you edge recording based on motion detection, network lost, DI/DO trigger or many other event triggers to start up the recording, and with the option of built-in 120GB HDD inside cameras (available in Fixed Box, Dome, and Bullet) and provide you a better capacity for long period of time edge recording possibilities.

- Arlotto edge recording is setting up with archive names based on year/date/hour/minute/seconds in a clear format which you will be easy to identify which video file is the right schedule you are looking for.

- With the model name ends with "T," it would provide you the Arlotto unique wide temperature range products with up-to-level finest industrial application special components and system design.

- There is no fan blower or any other moving parts in any Arlotto camera designs. It will also help you in preventing the mechanical defects in long term of field usage.

- Because Arlotto cameras in T series are using the finest industrial level components and able to operate in the extreme working temperature without any active fan blower or heater.

- This is in the advance engineering design to prevent any chance of vandalism and secure all connecting cables without being damaged due to exposure outside.